Terms of Service

"Cleaner" means the operative carrying out cleaning services on behalf of 1st For Quality.

"Client" means the customer, managing agent, person or company together with any subsidiary or associated company as defined by the companies act 1985 to whom the cleaning services are supplied by the company.

"Service Visit" means arrival of the operative to the service address to carry out cleaning duties organised by the client or their affiliated representative.

1st For Quality reserves the right to make changes to any part of these "Terms of service" without prior notice. If you order any of our services by telephone, our website or by e-mail, you the client agrees to be bound by all our "terms of service agreement".

Our "Terms of Service" can be reviewed by the client on our website prior to any cleaning service at their property and it is the responsibility of the client to contact 1st For Quality if they have any concerns which they need us to clarify in regards to our "terms of service". If any service has been requested from the information given on our website or leaflets, it is deemed that the client has accepted and agrees to fully comply with these "terms of service".

In the unusual event that a client changes their mind about specific services agreed when the operative has arrived, the minimum price of the original invoice amount will become due from the client after service and the invoice amount could be higher than expected if other time consuming services are exchanged to the point that it could cost the operative more time at the service address. This is an important part of our "terms of service" to ensure that our customers are aware of and adhere to their verbal contractual obligations.

Please note that if your carpets cannot be completed due to lack of hot water or problems with your electrics, payment will still be required by the 1st For Quality operative for the parts of the property that are already cleaned and the room that has been started even if not finished (Minimum fee £60).

General Notice:

Items that are deemed breakable or fragile must be properly secured or removed by the client before cleaning commences. Bulky, large or heavy furniture will not be moved by our operatives if they consider carrying or moving the item/s is unsafe due to current terms on health & safety and our public liability insurance. If really heavy items have to be moved we advise that the client moves these items before we arrive to carry out any service around your home, unless the client is elderly, disabled or visibly pregnant.

Please note that we will clean around the heavy furniture if this has not been carried out before we arrive to service your property. We will reluctantly move furniture if our able bodied client insists and its safe enough to move, but this will be moved at the client's risk and will absolve any of our operatives from blame for breakages or damages.

Colours:

Some colour loss may occur from excessively soiled upholstery, this may not release all soil and stains without the risk of damage to colours.

Our specialist steam cleaning will ensure the maximum soil removal possible without risk of colour damage

Existing Upholstery Issues:

Every so often some clients try and clean items of upholstery themselves and usually make a mess by not employing the correct cleaning techniques or solutions. It will usually take a professional carpet cleaner to rectify damage caused by the client. Any limitations or additional risks can be discussed with the client for approval before trying to rectify these issues, 1st For Quality will not be held responsible for any damage caused trying to rectify previous cleaning attempts by the client.

Edgings/Seams:

Please note that carpet edgings and seams must be professionally fitted in usual circumstances. The client has a responsibility to ensure that prior to cleaning this is the case. If seams  or edgings are not secured with gripper rods we will not under any circumstances accept any liability for any loose yarns/fibres which may become caught in our professional cleaning equipment due to the existing condition and/or deterioration of some types of carpet glue or adhesive tapes.

Carpet Shrinkage:

This can occur when fabrics/fibres are constructed with natural fibres which are exposed to moisture from spillage (liquid) accidents, maintenance spotting or non-specialist cleaning attempts. We at 1st For Quality will try to avoid any shrinkage problems by identifying shrinkable fabrics or fibres prior to deep steam cleaning. Please note that shrinkage/movement can happen to loosely and poorly fitted/seams/edgings or replaced carpets. If your carpet has already got existing problems due to any of these issues, be advised that we at 1st For Quality will not be held responsible in regards to shrinkage.

Special Notes:

There are loads of different leather types and some leather has a different cleaning process to others. We will not be held liable for any flaking or colour erosion due to this existing problem, which may become evident after cleaning.

There will be no guarantee on restoring the colour of the leather which has been bleached by the sun as this type of discolour damage is permanent and is not the same as heavily worn leather or tired looking leather. 

In the unlikely event that we cannot make your service appointment due to unforeseen circumstances (traffic problems or illness), we will aim to reschedule the appointment as soon as possibly convenient for you.

Fibre Protectors:

All protection treatments that are applied by 1st For Quality are used in accordance with the manufacturer’s instructions. These solutions are designed as a protective measure but are not 100% guaranteed as their use is to simply assist in repelling liquids for a short period of time. There is no claim or guarantee the solution will stop any liquid from penetrating fabrics or fibres, so this can be explained at the quotation stage as the use of this protection solution will have an extra cost to the client.

Protectors will eventually wear out over time and lose their effectiveness so this must be taken into consideration and well thought about before the client asks the operative to administer the solution. If for any reason you have a problem with the protective solution used, you will be given contact details of the manufacturer on request as we at 1st For Quality will not be held liable for any claims in relation to these solutions as they are used in accordance with manufacturer’s instructions.

Penalty Charge Notice:

Clients may re-schedule/cancel a service visit by giving at least 24 hours’ notice or a minimum fee of £50.00 or 50% of the quoted price service visit, whichever is greater is due immediately from the client to cover loss of work. 1st For Quality reserves the right to charge a cancellation fee of up to 50% of the quoted price in addition to travel costs if the client fails to provide notice before the operative has left home to service the property. If one of our 1st For Quality cleaning specialist travels to the clients address on the day of the designated service and the client or agreed acting person is not at/or in the premises, or the operative cannot gain entry to the property by arrangements made by the client, the client shall be liable for 50% of the value of the quoted price or a £50 callout fee whichever is greater.

An invoice explaining the fees will then be posted to the property address via recorded/special delivery and payment expected within five working days or court action will commence within 30days of the service visit date. If court action commences then any return travel costs will also form part of the claim on top of the outstanding money to be claimed against the client.

Parking:

Payment for parking is the client's responsibility at all times and he/she must ensure that a valid parking permit is made available to the cleaning specialist, in areas where restricted parking is in operation. The client agrees to pay any parking fines that arise from inadequate parking provision which is provided for the service technicians who attend the property. If the 1st For Quality operative has to park beside a payment meter then the customer must make change available including up to 60 minutes more in case of overrun times.